General
Why did you start Volume Orange?
We are fond of relations, long table dinners, curated living, and all things
timeless. We wanted to make a brand that provide people the option to purchase
objects they truly love – a thoughtful approach where relations to objects
reflect any other relationship. Where an object gain meaning over time and
by such is meant to last. We wanted to design objects that witness life unfold
and are there in the moments that define our lives.
Where do you manufacture?
Our products are all manufactured in Europe.
We aim to produce and manufacture as close to our community as possible. We call this the “Global Problem, Local Solution”. Our materials are sourced in Europe. We ensure ethical- and socially responsible manufacturing facilities built on Scandinavian principles.
Can I talk to a human?
Yes, of course. Feel free to book a call with us here.
Can I buy your products at a physical location?
We are working on finding a flagship store in Copenhagen, but in the meantime you may acquire our products through our webshop.
We aim to have each product showcased at a physical location in Copenhagen - check the page of a product to see if it showcased somewhere in Copenhagen.
What does Volume Orange do to be sustainable?
Our efforts are achieved while making a positive impact on the planet and preserving the planet’s resources and beauty.
A tree shall only be cut down if it forms a timeless, long-lasting object and is harvested sustainably.
We apply our Planet Care program through the first conversation with a designer to the delivery of a product at your door. Read it here.
Returns
I wish to cancel my order - 30 days’ return
Send a mail at hello@volumeorange.com or schedule a call here if you would like to cancel or change your order.
We will respond fast and do our best to fulfil your requests.
Goods must be returned in the condition they arrived in. We recommend that returned goods are sent via insured, traceable delivery for your protection.
For full details, please see our Terms & Conditions.
Are your returns free?
Do you wanna know a secret? There is no such thing as a “free” return. If brands are offering “free” returns, it means they have included the pricing of the returns in the price of each product. Clever, huh..?
Not really clever, just less transparent. We don’t believe the many shall pay for the decisions of the few, and therefore we charge you the shipping cost of returning your product.
My order got cancelled - why and what now?
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
• Item(s) are not available
• Difficulty in processing your payment information
• We cannot ship to address provided
• Duplicate order was placed
If your order is cancelled by us, you will receive a mail which will explain the reason for the cancellation. You will not be billed for any cancelled items. We will do our best to complete any order that was wrongfully cancelled.
How long will it take for me to get a refund?
Once your returned goods arrive at our office (if it was shipped to you), we will normally make the refund within one-two business days. Thank you for your patience!
My product is damaged, what do I do?
Please contact us at hello@volumeorange.com or schedule a call here as soon as possible. We will handle the process with you.
My product is missing part(s), what do I do?
Please send us a mail at hello@volumeorange.com with (i) your order number, (ii) a description of the missing parts, and (iii) picture(s) of your order after opening packaging, if relevant. We will make sure that you receive the missing parts as soon as possible.
I received a wrong product (including wrong colours), what do I do?
Please send us a mail at hello@volumeorange.com with (i) your order number, (ii) a description of the wrong product/colour, and (iii) picture(s) of your order after opening packaging, if relevant.
We will make sure that you receive the correct product/colour as soon as possible.
Payment
What payment methods are accepted?
We accept the following cards: VISA/Dankort, Visa, American Express, and MasterCard, and you may pay with PayPal and Clarna.
Will my card be charged at the time of checkout or time of shipment?
Your card will be charged at the time of checkout.
How is my payment processed?
We are working with well established payment processing company Stripe. All payments are completed with a fully secure connection so you can feel safe.
Shipping
When will my order be sent and arrive?
Given the product is in stock, we dispatch your product with our trusted couriers within 5-7 business days from your order. After dispatchment, normal delivery time is 1-2 business days within Europe.
The reason behind the short waiting time is that we only manufacture the products once an order is placed; this avoids over production and unnecessary energy consumption related to production.
On behalf of us and the planet, we thank you for your patience.
Which couriers do you use?
We typically ship via trusted couriers including FedEx, DHL, PostNord, and similar couriers.
Can I track my order?
Once you have completed your order online you will receive an mail with your tracking number. Here you can follow the journey of your order.
How do I pick up my product?
Shipment will be sent directly to your address or to a GLS shop, depending on the product and the choice of delivery method. Please notice that some of our products can only be delivered directly to you due to either weight or the nature of the materials included in your order.
Where do you deliver to?
We ship and deliver products within the EU and the EEA (European Economic Area). In time, we plan to deliver our products worldwide.
If you are a company residing outside the EU or the EEA and you are interested in our products, please reach out to us at hello@volumeorange.com.
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